JLBET PNP Anti-Cybercrime Group: How to Report a Casino Scam

Reporting a casino scam to the PNP Anti-Cybercrime Group goes faster when your evidence is in one folder before you start. This page tells you what to gather and in what order. The hotline, e-mail and address belong to the agency, so you read them on the unit’s own contact page rather than from any list here. If the scam began with a message, the phishing link warning signs page explains how it works, and the PAGCOR logo check for a casino banner explains why a logo alone proves nothing.

What to gather before you report

Collect everything in one place, in this order. A report with dates and references is much easier to act on.

1. Screenshots of the page, the chat and any message, with the address bar visible.
2. The full web address, copied as text.
3. Every transaction reference number, with the amount.
4. The date and time of each step, to the minute.
5. Your bank or GCash receipts for the money that left.
6. The name or number of anyone who contacted you.

The JLBET lobby says it keeps transaction records viewable for 30 days, so save yours early.

Online scam report in the Philippines: what the file looks like

An online scam report in the Philippines is a short story with proof attached. Write it as a timeline, one line per event.

Keep the original files rather than screenshots of screenshots. Name each file with the time so the order is obvious.

Where to report an online casino

Where to report an online casino problem depends on what went wrong. Use the right door for the right problem.

For the badges in a footer, the Malta Gaming Authority badge lookup shows how to check one against its register.

How to reach the PNP Anti-Cybercrime Group

Open the unit’s own website and find its contact page. That page lists the ways it takes reports, and it is the only place to read a current number or address. Do not use a number from a message, a social post or a search snippet.

1. Type the unit’s address yourself, or use a bookmark.
2. Open its contact page.
3. Use the reporting route listed there and attach your evidence file.

After you report

Reporting does not replace telling your bank. Do both on the same day.

1. Tell your bank or GCash about the transfer and give them the reference.
2. Change your login password and your withdrawal password on any account you typed them into.
3. Keep your report reference and your evidence folder until the matter is closed.